New reviews sit for weeks
People check recent replies before they call. A stack of unanswered notes looks like nobody is behind the counter.
For owner-operated local shops
Unanswered reviews make you look closed.
Local Replies writes and posts Google review replies in your voice, then adds one weekly Google Business update. You keep running the shop. We keep the front window talking.
HVAC · auto · dental · salon · restaurant · gym · and shops like them. Cancel anytime.
The gap
Busy shops go quiet online. Customers read that as a closed door.
Silence makes a 3-star worse
A mixed review with no reply reads like you don’t care. A 5-star with no thank-you is a missed handshake.
Weekly posts get skipped
Google Business posts keep you in the neighborhood feed. Most owners mean to write them. Tuesday gets away.
How it works
Three steps. Your voice. No Google password.
Send a weekly dump — or grant posting access
Forward new reviews, or let us post through Google’s own tools. We never ask for your Google password.
We draft in your voice
From a short voice brief — how you talk, what you stand behind, words you would never use — we write replies that sound like you, not a chain.
We post, or you approve
Fast shops let us post. Careful shops approve first. Either way, every new review gets a reply within one business day.
Before / after
Same 3-star HVAC review. One sits. One gets a human owner.
This is the kind of reply we write: specific, accountable, and in the shop’s voice. More in sample replies.
UnansweredDay 12
Carla M. · 3 stars · Ridge Heating & Air
“Tech showed up 40 minutes late and the quote was higher than I expected. Unit works now though.”
No public reply. The next person who googles the shop only sees the complaint.
Owner replySame day
Carla M. · 3 stars · Ridge Heating & Air
“Tech showed up 40 minutes late and the quote was higher than I expected. Unit works now though.”
Reply from Dave, owner
“Carla — sorry we ran late. That’s on us, not you. The quote went up because the capacitor was shot and we replaced it instead of sending you home with a patch; I should have called before we started. Glad the house is cooling. If anything feels off this week, call the shop and ask for me.”
— Dave, Ridge Heating & Air
Pricing
One setup. One monthly rate. No review caps in the fine print.
Built for shops that get a handful of Google reviews a month — not call centers. If volume spikes, we still reply. If you want out, you cancel.
Local Replies, monthly
$149
/ month after a $49 one-time setup
- Reply to every new Google review within 1 business day, in the owner’s voice
- One weekly Google Business post
- Monthly recap of rating and review volume
- Cancel anytime
Setup covers the voice brief, a pass over recent unreplied reviews, and how we’ll post. Email hello@getlocalreplies.com — no password, no portal to learn first.
FAQ
Straight answers.
Do you use AI?
Drafts are assisted. Every reply is edited to sound like the owner — never a canned bot. We don’t paste templates. A person checks tone, names, and facts before anything is posted.
Do you need my Google password?
No. We never ask for a Google password. You can forward new reviews each week, or grant posting access through Google’s own tools. Your login stays yours.
How do you sound like me?
You send a few real emails or past replies, plus three things you never want said. We keep a short voice card and update it whenever you correct us. If a reply doesn’t sound like you, we rewrite it.
What trades do you work with?
Owner-operated local shops — HVAC, auto, dental, salon, restaurant, gym, and neighbors in that world. If you know your regulars by name, you’re the right size.
What if the review is angry or unfair?
We don’t match heat with heat. We acknowledge what happened, own what is ours, and invite the person back to the shop or a phone call. We won’t invent facts, offer discounts you didn’t approve, or argue in public.
Do I have to approve every reply?
Your choice. Some owners want a same-day thumbs-up. Others hand us the keys after the first two weeks. You can switch later.
What’s in the weekly Google post?
One useful update in your voice: a seasonal reminder, a real job (no made-up customers), hours, or a simple “we’re here.” No stock photos, no fake urgency.
How do I start — and how do I cancel?
Email hello@getlocalreplies.com with your shop name and Google Business link. Setup is $49. Then $149 a month. Cancel anytime by email; we stop at the end of the paid month and send a last recap.